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Gartner R Vendor Guide 2007 (a pcco) - ac 1

cceoae Gartner CIO Survey 2007 oaao, o R-poe xo ep ax popeo CIO-peopo poc R-pa e pooac o pae epe o 2012 oa.

o ee oe oo cceoa:
- Poc pa 2007 oce 11.7%
- K 2010 o o pe R-poe e peocac ape a cepc
- oco ocao oaox pee peca coo aee oa oae ca opocc e aeoc ocaa oaooc cce

Kee peoea oea ea:
- eae pc o opa aeoo ocaa c o apaa a R-peee o po opopa.
- Opepec a op poe c cepco apxepo (SOA)
- Tpee o ocaa peocaee pee poo caa epe aee oocpooo ooopa.

1.0 Oee a pe pooac o 2008 oa

oee e 25 ocao C RM-poe o popeeo p ocaa c apa 2006 . oa oe oca oc a pe, oee pe oca cpec pa pe popea ooe po cepc.

C R ocao

Ce

T

aa oe

aa c

Visibility > Bottomline

popeee

NA

1/5/2006

Siebel > Oracle

popeee

9/12/2005

1/31/2006

Sane Solutions > Unica

popeee

3/7/2006

3/23/2006

Veridiem > SAS Institute

popeee

3/16/2006

NA

Falk eSolutions > DoubleClick

popeee

3/20/2006

NA

Stibo > Amdocs

popeee

4/3/2006

NA

Sendia > Salesforce.com

popeee

4/11/2006

NA

Portal Software > Oracle

popeee

4/12/2006

6/21/2006

QPass > Amdocs

popeee

4/13/2006

5/31/2006

C360 > CDC

popeee

5/18/2006

5/1/2006

IEX >Nice Systems

popeee

4/28/2006

7/7/2006

Performix >Nice Systems

popeee

4/28/2006

5/22/2006

SideWinder >SPL Worldwide

popeee

5/5/2006

NA

Salesnet >RightNow Technologies

popeee

5/22/2006

NA

Shanghai E-Mice >AsiaInfo

popeee

5/26/2006

NA

Onyx >M2M Holdings

popeee

6/6/2006

8/2/2006

StepDot >Harte-Hanks

popeee

6/13/2006

NA

Peter Martin Associates >Lagan

popeee

5/30/2006

NA

OnTarget >Select Selling

popeee

6/30/2006

NA

Praxis Software Solutions >SAP

popeee

7/10/2006

TBD

Cramer Systems Group >Amdocs

popeee

7/18/2006

8/16/2006

Kieden >Salesforce.com

popeee

8/21/2006

9/2/2005

Click Commerce > Illinois Tools

popeee

9/5/2006

4Q06

Active Decisions >Knova Software

popeee

9/11/2006

NA

nvigorate >Alterian

popeee

9/11/2006

4Q06

Corum Mobile >Sage Software

popeee

9/13/2006

4Q06

Demos Software >Witness Systems

popeee

10/2/2006

4Q06

eStara >ATG

popeee

9/19/2006

4Q06

Exametric >Witness Systems

popeee

10/2/2006

4Q06

Colloquis >Microsoft

popeee

10/12/2006

4Q06

Comergent Technologies> Sterling Commerce

popeee

11/20/2006

1/8/2007

Knova >M2M Holdings

popeee

NA

12/18/2006

1.1 Caoc pa ocac coo -a pooaxc c

a poe 2006 oa pooac ca poc R pa. oca ea oee eeapaee popee ex poo. O poc oxoo R eopo 2006 o oeaec 15%, pea oaae 2005. Gartner poope, o poc ec 2007, o e ocaac ca (11.7%).

O oxo o R poe, 2006-2011 ( oapo)

Peo

2005

2006

2007

2008

2009

2010

2011

Poc
(%)

Ceepa Aepa

3,080.5

3,571.8

4,055.6

4,571.1

5,096.7

5,625.6

6,163.3

11.5

Cpe oco Apa

68.9

80.6

95.4

111.1

128.9

148.1

169.6

16.0

aca Aepa

103.2

124.2

147.3

170.5

194.4

219.6

246.2

14.7

o

209.6

229.6

244.3

261.4

274.6

279.3

280.8

4.1

Epoa

1,937.7

2,216.4

2,528.3

2,836.8

3,139.9

3,443.7

3,747.2

11.1

A / Tx oea

298.0

355.8

426.2

509.4

606.0

718.0

846.4

18.9

oo

5,697

6,578

7,497.0

8,460

9,440

10,434

11,453

11.7

pepo 90% opoex CIO-peopo a Gartner R Summit coo, o apa a R poe 2007 o pac pea x R e 2006. Poc oaec -a pace opoc SaaS, oe ox pee caoo ee oeca e. Cpoc a ae poe, a MRM, SFA Call-ep ae ec a poc pa 2007 o.

oae cee R pa

Mape

poa

Cepc

Meee aa

SFA

Ocae eo

E-ape

oope eee(ICM)

Web caoocae ERMS (e-mail response management system)

paee aoooe c apepa ( PRM)

PRM

PRM

Ccea oppoa poa (SCS)

paee cepco

E-oep

Call-ep

paee apeo pecpca ( MRM)

2.0 oe oca

2006 o a pe ooc oee, e 15 oa, oope aac R- poe. oco x opepc oo a a ec.

2.1 Mapeoe aaece poe

oca pee aa pae apeo ooa oa o opee peeca, aapc ee pa. Kea co opa ae a x oaoe oooc. o o co e ax ocao:

  • Eloqua - o eox ocao, oop peocae apaee coppoaoe peee eeo eeea apea poa.
  • Hitwise - opope Web pa cepcx poex, ooe poce ocee a cae.
  • Loyalty Lab - peocae ea poc opae cpe eeea
  • Vistaar - peocae aaece oooc, oope oepa ape po, poa eoopaoae

2.2 poe pae poaa

pooac R poe o ocao a peocaee ox oaox poe pae poaa, o ce o-a poaa.

oa pex oo eoo eee oe SaaS. o o ooee ca:

  • Inside View - eeae cce poa
  • Landslide - paee ce poa
  • Power Reviews - Web cepc aaa oo eo

2.3 Cepce poe

Cec poe pae ocae e xaae oc. Gartner peocae opa o oax o cepe:

  • Enkata - ooe aapoa ae epo c coa peo cxe
  • TOA Technologies - peaae pao c opae eo ox eeoaox oax
  • XpertUniverse - ee 3 apae: cpao copo, coeca paoa E- learning

3.0 oca R On-demand

cceoa Gartner oaa, o SFA-poe ocac op on- demand cxe. Kpoe oo, epo ooe 2007 oa oa ac SaaS-ocao ocpoac a poex caooca epe epe, pae a, coeco pao, cceax pae e-mail epeco.

cex Salesforce. com oaa pac cpoc a SaaS, e oo R‑ceee, o px ceeax pa ec-poe. o a Gartner, 2010 o o pe R-poe e cooa oxo ape. o eoope pe cceoa:

  • Cpoc a SaaS e eac, o e cae op o 2010 o.
  • oxo eopo paox poe eac ca eee pecae -a ooa eo SaaS-poaepa.
  • Po SaaS ec poe c $5 apo 2005 o o $15.5 2010.o ceece o oee po poe IT cepco
  • K 2010 o apa a SaaS poe coca eee e 10% o apa a epee oca
  • eoope oca SaaS o ca e poa a pe. O oox epo Oracle

oca SaaS poe apee 2007

Mape

poa

Cepc

Ecommerce

ASP

AccessCommerce

x

Alterian

x

ATG

x

x

x

BeNow

x

BigMachines

x

BT Avaya OnNet

x

Centive

x

Contactual

x

Demandware

x

Dendrite International

x

DoubleClick*

x

eGain Communications

x

Eloqua

x

Entellium

x

ExactTarget

x

ForceLogix

x

Gelco Trade Management/Gelco Information Network

x

Infopia

x

Imano

x

Innovatia

x

Involve Technology

x

LightEdge Solutions

x

Market2Lead

x

Mobile Computing

x

Netcommisions

x

NetSuite

x

x

Nuedge Sytems, a Metavante company

x

Parature

x

x

x

RightNow Technologies

x

x

x

Safeharbor Technology

x

Sage Software

x

SalesLogix/Sage Software

x

x

x

Salesforce.com

x

x

x

Salesnet

x

SAP

x

x

Siebel (Oracle)

x

x

x

StayinFront

x

SugarR

x

x

Toa Technologies

x

TrueAdvantage

x

Truition

x

Venda

x

VeriSync/MEI Troubadour

x

Vtrenz

x

Xactly

x

3.1 R SMB

SMB-po axoc poecce aeaoo epepacpeee. ee oca a o pe ocpc a copae pacxoo, ee ee copae IT aa cax. o 4 ocox ee a SMB-pe:

  • oaoc poe opaaec SFA, paee aa cepco. ox poo ec ooee oooc, o o e ae opex peec
  • oooc cpo eopoo opa c cooae oe a ocoe eaax. e ec oooc ooc e pee opox ocao
  • oooc epa c cec ccea (ocoeo c poa Microsoft, SAP, Oracle IBM, a ae c Linux, Apache, MySQL PHP)
  • oooc aaa ocaa eoop opao oaa. ae ceo MSE R oca a oooc co apepa peoca ae cepc.

3.2 oca R poe SMB

aoo cpeeo eca:

  • Cedar
  • Ciber
  • Exact Software
  • Epicor
  • FrontRange Solutions (GoldMine)
  • International Fiber Systems (IFS)
  • Lawson/Intentia
  • Maximizer Software
  • Microsoft (Microsoft Dynamics R)
  • Sage Software (SageR, SalesLogix and ACT!)
  • SugarR
  • SuperOffice

cpeeo eca:

  • BMC Remedy
  • CAS Software AG
  • Cegedim (oo apa)
  • Coheris
  • Epicor Software (Clientele)
  • FrontRange Solutions (Goldmine)
  • Lagan (oo paeco)
  • Maximizer Software
  • Microsoft (Microsoft Dynamics R)
  • NetSuite
  • O4 (oo oap opeee)
  • ONcontact Software
  • Onyx Software (Consona)
  • Pivotal (CDC)
  • Relavis
  • RightNow Technologies
  • S1 (oo a)
  • Sage Software (SageR, SalesLogix and ACT!)
  • Salesforce.com
  • Saratoga Systems
  • Selligent
  • Siebel (Oracle Siebel onDemand and Siebel Professional)
  • smartFOCUS (oo ape)
  • StayinFront (oo apa)
  • Sterling Commerce/Comergent
  • SuperOffice
  • Talisma
  • Team4
  • TJ Group (Lotus Notes-based)
  • Update Software

4.0 Aoaa apea

Cepa apeox poe ocaec oo aoee cpo pacx , c 2006 o 2011 oaec 17% poc oeo oxoa poa poe. K 2011 o peoaae oxo eopo a o pe e oee, e $3.2 apo - o oo oxo o poa poe, e a c.

e ae ee o cepe:

  • Ocoae aoc po apeooo R oe oxoa peaeoc
  • xo cce aoaa apea a pee aaa a ax oepa peaoo pe-apea

4.1 oca cce aoaa apea

4.1.1 poe accaBusiness Intelligence

  • Cognos
  • Hyperion Solutions
  • Information Builders
  • SAS
  • Oracle (Siebel)

4.1.2 paee apeo aa

oca:

  • Alterian
  • Aprimo
  • Chordiant Software
  • Eloqua
  • Infor Global Solutions
  • Million Handshakes
  • NuEdge Systems (subsidiary of Metavante)
  • Onyx Software (Consona)
  • Oracle (EBS)
  • Oracle (PeopleSoft)
  • Oracle (Siebel)
  • Pivotal
  • RightNow Technologies
  • SAP
  • SAS
  • smartFOCUS
  • Teradata
  • Unica
  • YellowBrick Solutions

4.1.3 Aa ax o eax

oca :

  • Acxiom
  • CACI International
  • Dun & Bradstreet
  • Equifax
  • Experian Information Solutions
  • Harte-Hanks
  • OneSource Information Services(B2B)

4.1.4 Aa poc eo

oca :

  • Acorn Systems
  • CorePROFIT Solutions
  • Fidelity Information Services (TouchPoint Division, only financial services)
  • Hyperion Solutions
  • Oracle (EBS)
  • Oracle (PeopleSoft)
  • SAP
  • SAS
  • Teradata

4.1.5 Data Mining poe

oca :

  • Angoss Software
  • Fair Isaac
  • Infor Global Solutions
  • Intelligent Results
  • KXEN
  • Oracle
  • Portrait Software
  • SAS
  • SPSS
  • ThinkAnalytics
  • Unica

4.1.6 poe o-a apea

oca:

  • ATG
  • Blue Martini Software
  • BroadVision
  • Communispace
  • Coremetrics
  • DoubleClick
  • Infor Global Solutions
  • Lithium Technologies
  • Loyalty Lab
  • Offermatica
  • Omniture
  • Oracle (EBS)
  • Oracle (PeopleSoft)
  • Oracle (Siebel)
  • SAP
  • Teradata
  • Think Passenger
  • Unica
  • Vignette

4.1.7 poe E-Mail apea

oca:

  • Bigfoot Interactive (Epsilon)
  • CheetahMail (Experian)
  • Digital Impact (Acxiom)
  • DoubleClick (On 13 April 2007, Google announced an agreement to purchase DoubleClick for $3.1 billion)
  • e-Dialogue
  • ExactTarget
  • L-Soft International
  • Lyris Technologies
  • Oracle (PeopleSoft)
  • Oracle (Siebel)
  • Premiere Global Services
  • Responsys
  • Silverpop
  • StrongMail Systems
  • Yesmail (InfoUSA)

4.1.8 paee oooo apeox epop

oca:

  • Eventricity
  • Harte-Hanks
  • Infor Global Solutions
  • SAS
  • Synapse Technology
  • Teradata
  • Unica

4.1.9 paee oea poaa

oca:

  • Aprimo
  • Eloqua
  • Harte-Hanks
  • Infor Global Solutions
  • Market2Lead
  • Oracle (EBS)
  • Oracle (Siebel)
  • Pivotal
  • SAP
  • Synapse Technology
  • True Advantage
  • Unica
  • Vtrenz

4.1.10 paee eoc apea

oca:

  • Aprimo
  • HardMetrics
  • M-Factor
  • MMA
  • Oracle (EBS)
  • Oracle (Siebel)
  • SAS
  • Vistaar Technologies

4.1.11 poaep c oa apeox poe

oca:

  • Experian
  • Fair Isaac
  • MMA
  • SAS
  • Spotfire
  • SPSS
  • Teradata
  • Unica
  • Vistaar Technologies

4.1.12 paee apeo pecpca (MRM)

MRM oca:

  • Alterian (nvigorate)
  • Aprimo
  • Assetlink
  • BrandSystems
  • BrandWizard
  • Capital ID
  • Citat
  • Elateral
  • Extensis
  • Interwoven
  • Marketing Central
  • Marketingisland
  • MarketingPilot
  • MMA
  • Mtivity
  • Oracle (EBS)
  • Oracle (PeopleSoft)
  • Oracle (Siebel)
  • Orbis Software
  • Paragon Software
  • SAP
  • SAS (Veridiem)
  • The Savo Group
  • Sitaro Group
  • Unica
  • Xeed

4.1.13 EMM(Enterprise Marketing Management)

oca:

  • Alterian
  • Aprimo
  • Chordiant
  • Infor Global Solutions
  • Oracle (EBS)
  • Oracle (PeopleSoft)
  • Oracle (Siebel)
  • SAP
  • SAS
  • Teradata
  • Unica

4.1.14 Cepc poaep CA

oca:

  • Acxiom
  • Braun Consulting
  • eLoyalty
  • EMM Group
  • Epsilon (subsidiary of Alliance Data Systems)
  • Equifax
  • Experian
  • Extraprise
  • Fair Isaac
  • Harte-Hanks
  • Harland Financial Solutions
  • Headstrong
  • Inforte
  • KnowledgeBase Marketing
  • Maritz
  • Merkle
  • Peppers and Rogers Group
  • Quaero
  • Sedona

4.1.15 poe Web aa

oca:

  • ClickTracks
  • Coremetrics
  • FireClick (a Digital River company)
  • Google
  • IBM
  • Nedstat
  • Nielsen/NetRatings
  • Omniture
  • SAS
  • SPSS
  • Unica (acquired Sane Solutions)
  • WebsideStory
  • WebTrends (NetIQ)



:

Cooc R-pee

1. ae paccopee c ao ooe apa a cooc e.

Cooc e

acoc o oecoc popaoo poa cep eo pee cooc R pee (e) oe oeac ...


Ka pa oxo aeo eca R-cce

opoc N1. a oa ooe?   Cece ceo p ca, oa R-ccea e a ec:
Ec c ea paoae o eoe Ec eca aa oe aea (c oa paoae a ooo-x pox ...


R a epao poccco oo

Po R-pee Pocc paaec c po. e ae cca po cac. A o o, oe a pocxo, a o , pae oeo. a, o o oa p ocoeca. o-epx, oe oae a opopao ...


paecoe pooco o op epe cce aoaa pae ooe c ea

poecc poa ceope poex execx oa eeo coe. O pacca o ca pee ac ox ceaco, ox ee po a ao ca - o poa, c execo oep o pa ...


oxo op R

Keo aop cexa Koa aa oa, o oa oa pooca e e peae poe a. Ocoeo o aeo cepe c (eeoa, ac p.), e oa ac e coo o aeca cax poo ...


op ocx a paco pe R-cce cooec c paepo eca eo ce

o, paee peee acee poecce opa pee, aco cae poc p ope cce, oeae cc peoa. oa pa oac pee R-cce oa oeo cpo e opa ...


e paa e R cceo caoeo papaoo

acoee pe a poccco pe oceeo paaec oe "Ccea pae aoooe c Kea" "R ccea". o ao e, o ca oc exooece pee oeecex papaoo o o aae ...


Oop R pa C (op 2004)

oceee pe a R pe aec cepee ooee ee. aa e e ac apeap R, a cx cce R, oope oc a pe, ocac oa epee x eeoc. co epex R cce ...


Peee poe oca eo a ocoe epaa cce oca

oceee ecee xapaepec aepaco aao -epoeco ooe poco peoaeco eo aec x oca. ooa cpa C o cce e ec cee, xo aa ooo poca e ec ...


R! oe epee, a e opoa?

C oee a pe opoox R-poo cce pae ooe c ea ca ocee. Teep oo cpopa oee popec opo cao ce a po. oe e oa oa-oca ...


Cocoe R-pa Pocc: ex ee (2005)

ape 2005 . o Toco, ocoae opaa RGuru.com, ooa coe ee ee pa R-pa 2005 o, oe oee pee pae pooeoc eca (CPM), poc pa R-xoca eco ...


Oeece po R-cce: paa e Aepa

Ocaae pacx oa a ocao, a aao pee oa ocoe exoo pae aoece c ea, ee coce eao cocaee eoe ecee, cpo copaaec. Taoo oee ee ...


Ka oa R-ccea oe oo ao oa (Ka pa opoooe peee o ope ec)

Mpoo po R-cce o cax ax ceeo IT-cp. Pocc e oo cce o ex eopo o apa oo e p aaa. Mae cpee oa o oo cee oo po. ...


paa opa R-cce

ecop a o, o ce R-cce oaa cxoe oaoc, ee opea peaa oe paac oe ceceo. Kpoe oo, a pe ceo pecae oo accope oox cce pao ooc c pa ...


pac R-po: eoc o pa

" e aa, oa oo aa co eeoc, o R a "p pa", paccaaa CNews Kaepa Kocepea, oepec peop oa Terrasoft. Ceo R acoo oxo ep Kee, Moce: eaco ...


R: oepao aaec?

o e eoopx cepo, ceo peee exoo R (Customer Relationship Management) Pocc oco peeo aa coeo pa aa a oa oae cox eo. a epx x peac aa ea opa ...


R - " oopa" oooe peee

paee aoooe c ea (Customers Relationship Management - R) ceac ocaoo opa ea. a pax, oope caoc ce oee ope, R - o aoee epcex cpeo pa eca. o ...


op R-cce oa o cpae o opeoo pee

Koa aaec co cpae, e e aaaec M.opep Koeaa oe aoec ea oa Koa, oope p (pa) peee o epe cce pae aoooe c ea (R-cce) ...


Gartner R Vendor Guide 2007 (a pcco) - ac 2

5. oca SFA poe R on- demand cae co o cepe SFA-poe. Gartner poope, o epe 3 oa oe e 50% ox SFA ocac o cxee on- demand. Salesforce.com ocaec epo o cepe, ...


A e R ao ec?

oee Microsoft a R pe ecoo e aa oaao, o a ec oe peao oa o o R. Xo eoope oaa, o -a eooceo ep epcoaa, opeoc R poex co copo SMB - ...


Poccca R-ceepa 2006: c c ocox pee

aoee ae po a poccco pe R eee oceeo oa pa ce papaoo, cpe oopx opoa aae oa. eeo oco cex ocpax eopo R ceo e Pocc pecaeca, ...


R e eoxo

K pep, oa copeea ea, aoe ee Mp, p, c pao oo , poep e-mail, oae opa aa peoe o e oe, ooo aa pae oce oa ao acc px ce, coepax e ...


R: copee cee, e pao

Mpoo po R 2007 o pace o 7,4 p. o., oop aa Gartner. o a 14% oe oaae pooo oa, oa o coca 6,5 p. o. Taa ee opaae oeee oa, oope, ac oc eoc ...


epee R: poco cpeco ee eca?

Ka oc copoc aeco oca eo?
Ka a, o eo pee ooeoo a?
Coo ox eo opaac a oa eeeco?
Kaa ac x poe ae epec ...


R-cce aoo cpeeo eca: aa opeoce pa

ocee o Pocc pocxo poe pae pa aoaa R-cce aoo cpeeo eca. Oeecee apee pooe peaa ec poo, axoxc pax ecox aeopx o ee ...


R-ccea a ao eepo oa

Coaco peaa aaecoo cceoa, opoc epe ooe R-cce ceac paccapa opa 25% oa. oee oo x aoee epceo ca oe on-demand.

Aaeca oa T.H.G. ...

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